Please allow 2–3 business days for order processing. Once your order is ready, we’ll send a shipping confirmation with tracking info. Shipping typically takes 3–9 business days. Please double-check your shipping address as we cannot cover costs to resend packages sent to the wrong address.

At this time, we are shipping only within Canada. Stay tuned for updates on U.S. and international shipping!

If your package is lost, we recommend contacting your shipping provider directly and providing your tracking number. This is usually the fastest way to resolve the issue. If you experience any further problems, please contact us directly and we will assist you.

Due to the handmade nature of our products, all sales are final. Make sure your order is correct before checkout. If you notice an error before your order ships, email us at serotonintoronto@gmail.com.

Because our products are handmade with natural ingredients, we must maintain strict health standards. For this reason, all sales are final and we cannot accept returns or exchanges, as returned products cannot be resold.

While we do not accept exchanges or returns, we want you to be happy with your order! If you have quality-related concerns, please reach out to serotonintoronto@gmail.com and we’ll do our best to come to a solution with you.